Contact information
Contact Information
Contact Information
Thank you for shopping with Open Up. We are committed to providing excellent customer service and are happy to assist you with any questions regarding your order, products, or our store policies.
Customer Support
If you need assistance, please contact our Customer Support team using the information below.
Store Name: Open Up
Customer Support Email: support@openup-official.com
Our support team aims to respond to all inquiries within 24–48 business hours.
Support Hours
Our Customer Support team is available during the following hours:
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Monday – Friday: 9:00 AM – 6:00 PM
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Saturday: Closed
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Sunday: Closed
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Public Holidays: Closed
Response times may be longer during weekends, holidays, or periods of high inquiry volume.
Order Assistance
To help us resolve your request as quickly as possible, please include the following information when contacting us:
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Order Number
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Full Name
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Email Address used to place the order
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Description of your inquiry
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Photos or supporting documents (if applicable)
Customer Service Topics
You may contact us regarding:
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Order status
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Shipping inquiries
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Returns and refunds
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Exchanges
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Payment questions
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Product information
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Warranty inquiries (if applicable)
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Technical support
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Privacy requests
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General feedback
Business Correspondence
If you need to send official business correspondence, please use the following placeholder until your official mailing address is available:
Open Up
[260 nw 71st avenue]
[City], [State] [ZIP Code]
[Country]
Business Registration (if applicable): [589042279]
Privacy Requests
If you wish to access, update, correct, or request deletion of your personal information, please contact us at:
We will respond in accordance with applicable privacy laws.
Our Commitment
At Open Up, we value every customer and strive to provide prompt, professional, and friendly support. We appreciate your trust and will do our best to resolve any questions or concerns as quickly as possible.