Shipping policy

Shipping Policy

Shipping Policy

Thank you for shopping with Open Up. This Shipping Policy explains how we process, ship, and deliver orders placed through our website.

By placing an order with Open Up, you agree to the terms outlined below.

Order Processing

All orders are processed within 1–3 business days after payment has been successfully received and verified.

Orders are processed Monday through Friday, excluding weekends and public holidays.

During peak seasons, promotional events, or holidays, processing times may be extended.

Once your order has been shipped, you will receive a shipping confirmation email containing your tracking information, when available.

Shipping Methods

We work with reliable domestic and international shipping partners to ensure your order is delivered safely.

Available shipping methods are displayed during checkout based on your shipping destination.

Estimated Delivery Times

Estimated delivery times begin after your order has been processed.

Typical delivery estimates are:

  • United States: 5–12 Business Days

  • Canada: 7–15 Business Days

  • Europe: 7–18 Business Days

  • Australia & New Zealand: 8–18 Business Days

  • Other International Destinations: 10–25 Business Days

These delivery estimates are provided for reference only and are not guaranteed.

Actual delivery times may vary due to customs processing, carrier delays, weather conditions, holidays, or other unforeseen circumstances.

Shipping Costs

Shipping charges are calculated during checkout based on:

  • Delivery destination

  • Selected shipping method

  • Order value

  • Promotional offers (if applicable)

Free shipping promotions may be available on qualifying orders.

Order Tracking

Once your order has been shipped, you will receive an email with tracking details, if tracking is available.

Please allow 24–72 hours for tracking information to become active after shipment.

International Shipping

Open Up proudly ships to many countries worldwide.

International customers are responsible for any applicable:

  • Import duties

  • Customs fees

  • VAT or sales taxes

  • Brokerage fees

  • Other government-imposed charges

These fees are not included in the purchase price unless explicitly stated during checkout.

Incorrect Shipping Address

Customers are responsible for providing accurate shipping information.

If an incorrect or incomplete address is provided and the package is returned to us, additional shipping charges may apply before reshipment.

If you notice an error in your shipping address, please contact us immediately at support@openup-official.com. Address changes can only be made before your order has been processed.

Lost, Delayed, or Stolen Packages

Once an order has been transferred to the shipping carrier, delivery is managed by the carrier.

If your shipment is delayed:

  1. Check your tracking information.

  2. Contact the shipping carrier.

  3. Contact our support team if you need additional assistance.

If a package is confirmed lost during transit, we will work with the carrier to determine an appropriate resolution.

Open Up is not responsible for packages marked as delivered by the carrier but reported as lost or stolen afterward.

Damaged Deliveries

If your order arrives damaged or defective, please contact us within 7 days of delivery.

Please include:

  • Your order number

  • Photos of the damaged item

  • Photos of the shipping packaging

  • A brief description of the issue

We will review your claim and provide an appropriate resolution.

Customs Delays

International shipments may be delayed due to customs inspections or local import procedures.

These delays are beyond our control and are not considered shipping failures.

Order Changes and Cancellations

Orders may be modified or canceled only before they enter the processing stage.

Once an order has been processed or shipped, changes or cancellations may no longer be possible.

Force Majeure

Open Up shall not be held responsible for shipping delays resulting from circumstances beyond our reasonable control, including but not limited to:

  • Natural disasters

  • Severe weather

  • Customs inspections

  • Labor strikes

  • Transportation disruptions

  • Government actions

  • Public emergencies

Contact Us

If you have any questions regarding this Shipping Policy, please contact us:

Open Up

Email: support@openup-official.com

Mailing Address:

[260 nw 71st avenue]

Business Registration (if applicable): [589042279]