Refund policy

Refund Policy

Refund Policy

At Open Up, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we're here to help.

Return Eligibility

You may request a return within 30 days of receiving your order.

To qualify for a return, the item must:

  • Be unused and in its original condition.

  • Be returned in its original packaging.

  • Include all original accessories, manuals, and promotional materials.

  • Not show signs of misuse, accidental damage, or excessive wear.

Items returned without prior authorization may not be accepted.

Non-Refundable Items

The following items are generally not eligible for refunds:

  • Personalized or custom-made products.

  • Gift cards.

  • Digital products or downloadable content.

  • Final sale or clearance items.

  • Products damaged through misuse or improper handling.

How to Request a Return

To initiate a return:

  1. Contact our support team at support@openup-official.com.

  2. Include your order number and the reason for the return.

  3. If applicable, attach clear photos of the product and its packaging.

  4. Wait for return authorization and shipping instructions before sending the item.

Returns sent without prior approval may be refused.

Return Shipping

Customers are responsible for return shipping costs unless the item received is:

  • Defective

  • Damaged during transit

  • Incorrect due to our error

Original shipping charges are non-refundable unless otherwise required by applicable law.

Refund Processing

Once your return is received and inspected, we will notify you whether your refund has been approved.

If approved:

  • Refunds are issued to the original payment method.

  • Processing typically takes 5–10 business days, depending on your bank or payment provider.

If you have not received your refund after this period, please contact your financial institution before reaching out to us.

Damaged or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery.

Please include:

  • Your order number

  • Photos of the product

  • Photos of the packaging

  • A brief explanation of the issue

We will review your request and provide a replacement, exchange, or refund where appropriate.

Order Cancellations

Orders may only be canceled before they have been processed for shipment.

Once an order has been shipped, it must follow our standard return procedure.

Exchanges

We do not offer direct exchanges.

If you would like a different product, please return your eligible item and place a new order.

Contact Us

If you have any questions about this Refund Policy, please contact us:

Open Up

Email: support@openup-official.com